Introduction
Shadowforge Valior Hotel ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Payment information and billing details
- Government-issued identification
- Preferences and special requests
- Emergency contact information
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Website usage patterns and preferences
- Location data (with your consent)
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- Processing reservations and providing hotel services
- Communicating with you about your stay and our services
- Processing payments and managing billing
- Improving our services and customer experience
- Marketing and promotional communications (with consent)
- Complying with legal requirements and regulations
- Ensuring security and preventing fraud
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with our operations
- Legal Requirements: When required by law or legal process
- Business Transfers: In connection with mergers or acquisitions
- Emergency Situations: To protect health, safety, or legal rights
- With Your Consent: When you authorize us to share your information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls and staff training
- Secure payment processing systems
- Regular monitoring for security threats
Your Privacy Rights
Under Canadian privacy laws, you have the following rights:
- Access: Request information about how we process your data
- Correction: Request correction of inaccurate personal information
- Withdrawal: Withdraw consent for certain processing activities
- Complaint: Lodge a complaint with privacy authorities
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact our Privacy Officer using the information provided below.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These may include:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us improve website performance
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors considered include:
- The nature of the personal information
- Legal and regulatory requirements
- Business and operational needs
- Your relationship with our hotel
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying notices during your visit
Your continued use of our services after any changes indicates your acceptance of the updated policy.